mbi8 takes the privacy of every Malaysian player seriously. This Privacy Policy explains exactly what personal data we collect, how we use it, how we protect it, and what rights you have over it.
Six key commitments mbi8 makes to every player — the full legal text follows below
mbi8 collects only the personal data that is strictly necessary for account operation, regulatory compliance, and service delivery. We do not collect data speculatively or for purposes unrelated to your gaming experience.
All data transmitted between your device and mbi8 is encrypted using TLS 1.3. Account data at rest is stored on encrypted servers with access controls limiting exposure to authorised personnel only.
mbi8 does not sell your personal data to third parties. Data is shared only with service providers essential to platform operation, and only under contractual data protection obligations.
You may request a copy of the personal data mbi8 holds about you at any time. Requests will be processed within thirty (30) days and provided in a readable format at no charge.
Subject to regulatory retention obligations, you may request deletion of your personal data. mbi8 will action erasure requests promptly and confirm completion in writing.
mbi8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Retention periods are documented and enforced systematically.
mbi8 ("we," "us," "our") operates the online gaming platform accessible at mbi8.lat and through associated mobile applications (collectively, the "Platform"). This Privacy Policy describes how mbi8 collects, uses, stores, processes, discloses, and protects the personal data of individuals who register for or use the Platform ("Players," "you," "your").
mbi8 is committed to handling your personal data with respect, transparency, and in full compliance with applicable data protection legislation. This Privacy Policy forms part of our broader commitment to operating a fair, transparent, and responsible gaming platform for Malaysian players and all other users of mbi8.
By registering for an mbi8 Account or continuing to use the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Platform and may request deletion of your Account by contacting our support team.
For the purposes of applicable data protection law, mbi8 is the data controller responsible for the personal data collected through the Platform. mbi8 is the entity responsible for determining the purposes and means by which your personal data is processed.
Where mbi8 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, and game platform operators), such third parties act as data processors under written contractual arrangements that impose data protection obligations consistent with this Privacy Policy.
When you create an mbi8 Account, we collect the information you provide during the registration process, including:
In connection with our Know Your Customer (KYC) obligations under our international gaming licence, mbi8 may request and collect:
mbi8 records all financial transactions conducted through your Account, including deposit amounts and payment methods used, withdrawal requests and processing details, bonus crediting and wagering activity, and account balance history.
When you access the Platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session duration and timestamps, pages and games accessed, and click-stream data within the Platform.
If you contact mbi8 customer support, we retain records of those communications, including live chat transcripts, support ticket details, and any documentation you submit in connection with a query or complaint.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity data |
| Age and identity verification (KYC) | Identity verification data, registration data |
| Processing deposits and withdrawals | Transaction data, identity data |
| Fraud prevention and security monitoring | Technical data, transaction data, identity data |
| Regulatory compliance and reporting | All categories as required |
| Customer support | Communications data, account data |
| Platform improvement and analytics | Technical data, usage data (anonymised) |
| Responsible gaming monitoring | Usage data, transaction data |
| Marketing communications (where consented) | Registration data, usage data |
mbi8 does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
mbi8 processes your personal data on the following legal bases:
The mbi8 Platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse usage patterns. Cookies used by mbi8 fall into the following categories:
You can manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of some features of the mbi8 Platform.
mbi8 does not sell your personal data to any third party. We may share your personal data with:
All third-party service providers who process personal data on behalf of mbi8 are required to do so under written contracts that impose data protection obligations consistent with this Privacy Policy.
mbi8 may transfer your personal data to countries outside Malaysia in connection with the operation of the Platform, including to the jurisdiction in which mbi8's gaming licence is issued and to the locations of our service providers. Where such transfers occur, mbi8 implements appropriate safeguards to ensure that your personal data receives an equivalent level of protection to that afforded under applicable Malaysian data protection law.
mbi8 retains your personal data for as long as your Account remains active and for such further period as is required to comply with legal obligations. The following general retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
mbi8 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
No security system is impenetrable. In the event of a data security incident affecting your personal data, mbi8 will notify affected Players in accordance with applicable legal requirements.
Subject to applicable law, you have the following rights in relation to the personal data mbi8 holds about you:
To exercise any of the above rights, please contact the mbi8 support team. Requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days, subject to identity verification.
The mbi8 Platform is strictly intended for users who are at least twenty-one (21) years of age. mbi8 does not knowingly collect personal data from individuals below the age of 21. If mbi8 becomes aware that an Account has been registered by an underage individual, the Account will be immediately suspended, all personal data associated with the Account will be deleted in accordance with our data deletion procedures, and any balance held in the Account will be returned to the source payment method after appropriate verification.
If you believe that mbi8 may have inadvertently collected personal data from an individual under 21, please contact us immediately at [email protected].
mbi8 uses certain categories of player data — specifically account usage patterns, deposit and wagering frequency, and session duration data — to support our responsible gaming programme. This analysis enables mbi8 to identify Players who may be exhibiting signs of gambling harm and to proactively offer responsible gaming tools including deposit limits, cool-off periods, and self-exclusion options.
This processing is conducted on the basis of our legitimate interests in player protection and our regulatory obligations under our gaming licence. The data used for responsible gaming monitoring is not shared with third parties for commercial purposes. For more information about the responsible gaming tools available to you, please visit the Responsible Gaming page.
mbi8 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered Players via email or in-platform notification prior to the effective date of the change. The current version of this Privacy Policy, as published at mbi8.lat/privacy-policy, will always govern mbi8's data practices. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to lodge a complaint about mbi8's data practices, please contact us through the following channels:
mbi8 is committed to resolving privacy-related complaints promptly and fairly. If you are not satisfied with mbi8's response to a complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Now that you know how mbi8 protects your data, log in and enjoy over 3,500 games with complete confidence. 21+ only.